RETURNS & REFUNDS
We can only accept unused and unopened items within 14 days from the date of our email notification confirming that your order has been processed.
Refunds will be processed within 21 days of our receipt of the returned item(s).
Shipping costs are non-refundable and return shipping is not offered.
Items purchased on sale may not be returned.
Refunds are only available for items purchased from the website.
If an item is damaged or shipped incorrectly please email us at firstname.lastname@example.org with an image of the damaged item.
For illustration orders, whether for business or personal use, since each item is handmade and designed by Samar Sadik, and because the item is unique, we do not accept returns.
Customer service is extremely important to Samar Sadik Designs. Each order/item is created with high quality products, attention to detail, and packaged with care. If you have any problems with an order or a product please do not hesitate to email us at email@example.com.
If you are unhappy with an order please email us with the problem and we can discuss the exchange options.