RETURNS & REFUNDS
Refunds will be done only through the Original Mode of Payment
Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Shipping costs are non-refundable and return shipping is not offered.
Items purchased on sale may not be returned.
Refunds are only available for items purchased from the website.
If an item is damaged or shipped incorrectly please email us at firstname.lastname@example.org with an image of the damaged item.
NO CANCELLATION: For illustration orders, whether for business or personal use, since each item is handmade and designed by Samar Sadik, and because the item is unique, we do not accept returns.
Customer service is extremely important to Samar Sadik Designs. Each order/item is created with high-quality products, attention to detail, and packaged with care. If you have any problems with an order or a product please do not hesitate to email us at email@example.com.
If you are unhappy with an order please email us with the problem and we can discuss the exchange options.